Client Support Specialist
Nicole Weinfeld joined Ringo in early 2019 to take on the role of Client Support Specialist, after a career in various roles relating to recruitment, training and project management. As a Client Service Manager/Trainer for ADP, Nicole handled all aspects of product training and client relations. In a later role at Pepco, an energy management company, she served as Director of Operations where she recruited, hired and trained Account Managers for the New York Metro Region. She is accustomed to a high level of interaction with account support teams and clients and has finetuned her training skills to include classroom, one-on-one, and online webinars, as well as help desk support.
At Ringo, Nicole has a deep involvement with RINGO operations and client support. She ensures a positive client experience through high-quality service, superior response and timely follow up. She provides technical and product support and works closely with clients to help them onboard field associates and she provides training in all areas while troubleshooting technical issues. Due to Nicole’s close contact with Ringo’s user audience, she is able to offer real-world insight into design improvements and works with Ringo’s software developers to implement changes that will provide best-in-class solutions to workforce management.