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Available Positions
Executive Director, Strategic Accounts
Account Management - Melville, New York (Remote)
As the Executive Director of Strategic Accounts, you will serve as a key member of the Ringo leadership team. You will manage a team of Strategic Client Directors, who manage the customer lifecycle from contract through renewal for Ringo’s largest customers. Leadership in this role requires setting up short and long-term client retention and growth strategies and building cross-functional relationships with organizational stakeholders to ensure the needs of our clients and the business are met.
The ideal candidate has experience of being intimately involved in pre- or post-sale client management teams. A consistent track record of growth target achievement, strong leadership, and ability to be a team player are a must. Additionally, this candidate must have experience leading teams through transformational change. As a leader of this team, you will have responsibility for fulfilling customer expectations around experience and value, executing new strategies, while also developing high-performing teams and the next generation of leaders.
This position provides depth on the account management team and sets and manages daily expectations for the Client Success Team Reporting KPIs, reviewing trends, and driving continuous improvement.
Responsibilities:
- Grow accounts by a minimum of 10% YOY, Objective 20%+
- Lead Account Managers/Directors KPIs and coach to improve delivery of services, success metrics of Client and Vendor engagement
- Lead planning, vision, and mission for Strategic Account Management
- Lead strategic relationship management, identify client/vendor contacts for relationship development and expand Client and Vendor engagement over all accounts
- Deliver satisfactory NPS score on Client and Vendor surveys