Available Positions

Client Experience Manager

This role will manage our VMS Solution accounts and act as a liaison to the internal Client ran programs and the Ringo Operations Team to ensure client, vendor and user groups are fully managed and serviced.

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The  Client Experience Manager is responsible for facilitating the client onboarding process and management of
client/vendor relationships fully owned and operated cloud-based technology.  

The role is client and service centric. You
will provide high quality service to our client and network and platform users. Assist customers after the completion of the
onboarding process with support inquiries and oversee the processing of invoice approval process by client.

Responsibilities:

    • Build Client and Vendor Supplier Relationships
    • Liaison to Enforce Client Policy and Procedures
    • Proactively Identify Service Delivery Issues and Provide Solutions
    • Act as a Liaison with Suppliers to Resolve Daily Operational Issues
    • Follow Diverse Client Processes Regarding the Administration of Customer Accounts
    • Communicate Daily to Contractors and Vendors Engaged in the Onboarding and Daily Processes
    • Assist Client and Vendor in Enrolling Workforce Users (contractors, temporary associates, locums, consultants, etc.)
    • Ensure Contract Compliance
  • Requisition Creation and Order fulfillment:  

    • Will Assist clients in management of adopted workflow processes in VMS tool and manage Vendors to the Clients specific business rules. 

    • Monitor Daily Progress of Requisition, fullfillment and billing requirements

    • Manage Vendors Performance 

    • Training of all Client and Vendor Suppliers on a continual basis

  • Technology Support 

    • Support Technology implementations and updates

    • Develop strong knowledge of VMS technology

    • Coordinate with Product Development for program enhancements and testing

    • Initiate and work various business-related projects/project management

  • Experience & Relationship Management
    • Listen to user feedback to create unmatched user experiences  
    • May Assist & Conduct Demos of platform with Sales Team
    • Work service tickets and document all calls into CRM software to ensure effective response times
    • Act as the liaison with other departments to produce outcomes
    • Analyze discrepancies regarding customer and supplier invoices
    • Continue to maintain and stay abreast of competitors and conduct research in multiple web-based

IDEAL CANDIDATE

Basic Knowledge and Skills

  • 1-3 yr. experience with a VMS Technology and/or Healthcare staffing industry is preferred
  • Problem solving and critical thinking skills 
  • Excellent verbal and written communication skills
  • The ability to stay organized and multi-task
  • Knowledge of a CRM (Hubspot), Excel, PowerPoint and MS Word 
  • Social media savvy

Vendor Coordinator

The Vendor Management Coordinator is responsible for helping to deliver on the day to day operations of our Managed Service Provider (MSP) program, while utilizing and supporting our proprietary Vendor Management System (VMS). The position will require daily interaction with multiple vendor and client stakeholders. We are looking for self-motivated individuals who thrive in a fast-paced environment, can work independently and possess a strong attention to detail.

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Responsibilities:

  • Assist in coordinating candidate interview schedules with client managers and staffing vendors
  • Preparation and audit of weekly vendor invoicing
  • Assist Program Manager with VMS/Client job requests
  • Maintain VMS and ensure system compliance to Client’s processes and SLAs
  • Monitor and action support tickets in HubSpot
  • Follow up on approval for unapproved timesheets
  • Update vendors and clients on candidate status
  • Onboard new vendors and users to VMS
  • Monitor jobs and release to vendor tiers per release schedule
  • Qualify and credential candidates before presenting to clients
  • Collaborate with vendors to ensure the credentialing requirements are communicated and then update client on progress

Required Experience:

  • Ability to work independently in a fast paced and high volume environment
  • 2+ years of administrative or coordinator experience preferred
  • Prior experience working in the staffing, healthcare, or MSP industry would be helpful
  • Pride yourself on quick response time and excellent customer service
  • Communicate effectively both written and verbally
  • Prioritize multiple tasks and demonstrate proper time management
  • Demonstrate excellent organizational skills
  • Basic Microsoft Word, Excel, PowerPoint skills

 

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