At Ringo, client success isn't just a department—it's a core pillar of our mission. Led by Executive Director of Client Success, Terri Garrett, our team is committed to transforming healthcare workforce management by partnering closely with clients to ensure they succeed. This interview with Terri explores how our Client Success team drives long-term value through strategic guidance, proactive support, and a deep understanding of each client’s goals.
Putting Clients First
Terri Garrett believes the first priority is truly listening to our clients. "Our approach is rooted in empathy," she says. "We don't treat clients like accounts—we treat them like partners." From onboarding to continuous optimization, Ringo ensures every healthcare organization receives white-glove support tailored to their unique needs.
Strategic Collaboration Across Teams
Collaboration is key to delivering results. Ringo’s Client Success Managers (CSMs) work cross-functionally with sales, product, and operations to proactively solve problems and ensure alignment with client goals. By taking a holistic approach, we can ensure continuity and make informed, forward-thinking decisions.
A Commitment to Outcomes
The true measure of success is not software adoption—it's workforce transformation. Our Client Success team is evaluated on real outcomes: cost savings, faster placements, improved compliance, and higher satisfaction. With regular check-ins, data reviews, and strategic planning, Ringo becomes a seamless extension of our client’s internal team.
Conclusion
Client success is at the heart of everything we do at Ringo. By focusing on long-term partnerships, strategic alignment, and proactive engagement, we help healthcare organizations streamline operations and achieve sustainable workforce success.
"Client success is more than support—it’s about partnership, progress, and people. At Ringo, we’re committed to standing shoulder to shoulder with our clients, helping them build stronger, more agile workforces through trust, transparency, and continuous collaboration.”
- Terri Garrett, Executive Director - Client Success
